Shipping & Delivery

At Lucy & Arthur London, we aim to deliver your order as quickly and smoothly as possible. Please read the information below regarding our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email including your tracking information.

Please note that processing times may be slightly longer during busy periods, holidays, or promotional events.

Estimated Delivery Time

The average delivery time is approximately 3–7 business days, depending on your location and carrier availability.

While we always do our best to ensure timely delivery, delays may occasionally occur due to:

customs procedures
weather conditions
carrier delays
high seasonal demand

These situations are unfortunately outside of our control.

Shipping Information

We work with trusted international shipping partners to deliver orders safely and efficiently to our customers across Canada and other supported regions.

All orders include tracking whenever available.

Shipping Costs

Shipping costs are automatically calculated at checkout and may vary depending on:

destination
package weight
selected shipping method

From time to time, we may offer free shipping promotions.

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please note:

if tracking confirms delivery, responsibility for the package transfers to the customer
address changes or corrections must be requested within 24 hours after placing the order
we are not responsible for delays or delivery issues caused by incorrect customer information

Lost or Delayed Packages

If your order appears delayed or lost, please contact us and we will do our best to assist you with the carrier investigation process.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Lucy & Arthur London
Email: info@lucyarthurlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)