Terms & Conditions
These Terms & Conditions apply to all purchases and use of the website operated by Lucy & Arthur London. By accessing our website and placing an order, you agree to the terms outlined below.
If you have any questions regarding these Terms & Conditions, please contact us at:
1. Applicability
By placing an order through our website, you agree to these Terms & Conditions and confirm that you are legally capable of entering into a binding agreement.
These terms apply to all visitors, customers, and users of our website.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.
However:
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slight variations in color or appearance may occur due to screen settings
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minor inaccuracies, typographical errors, or product updates may occasionally happen
Lucy & Arthur London reserves the right to correct errors or update information at any time without prior notice.
3. Orders & Payments
All orders are subject to availability and confirmation of payment.
We accept multiple secure payment methods depending on your location and availability at checkout.
Orders will only be processed once payment has been successfully completed.
In rare situations, we reserve the right to:
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refuse or cancel an order
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limit quantities purchased
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request additional verification before processing an order
If an order is canceled after payment, a full refund will be issued.
4. Processing & Shipping
We aim to process and deliver all orders as efficiently as possible.
Estimated Processing Time
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1–3 business days
Estimated Shipping Time
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3–7 business days depending on destination and carrier availability
Please note:
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shipping times are estimates and may vary during busy periods
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delays caused by customs, carriers, weather conditions, or external circumstances are outside of our control
Customers will receive tracking information once their order has been shipped.
5. Returns & Cancellations
Please refer to our separate Return & Refund Policy for complete information regarding returns, exchanges, cancellations, and refund eligibility.
Orders that have already been processed or shipped may no longer be canceled.
6. Liability
Lucy & Arthur London is not liable for:
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delays caused by shipping carriers or customs
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incorrect shipping information provided by the customer
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lost or stolen packages marked as delivered by the carrier
Customers are responsible for ensuring that all shipping information entered at checkout is correct.
7. Intellectual Property
All content on this website, including but not limited to:
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logos
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product images
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branding
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graphics
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text
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website design
is the intellectual property of Lucy & Arthur London and may not be copied, reproduced, distributed, or used without prior written permission.
8. Complaints & Customer Service
If you have a complaint or concern regarding your order or experience, please contact us at:
We aim to respond to all customer inquiries within 5 business days.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer and e-commerce regulations.
Any disputes arising in connection with these Terms & Conditions shall be handled in accordance with applicable laws and regulations.
Contact Information
Lucy & Arthur London
Email: info@lucyarthurlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)