Privacy Policy
At Lucy & Arthur London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- IP address and device information
- Website activity and browsing behavior
This information is collected to ensure a smooth shopping experience and improve our services.
How We Use Your Information
We use your personal information for the following purposes:
- Processing and delivering your orders
- Providing customer service and support
- Sending order updates and important notifications
- Improving our website, products, and services
- Preventing fraudulent activity and ensuring secure transactions
- Marketing and promotional communication (only when permitted)
Sharing Information with Third Parties
We only share your information with trusted third parties when necessary to operate our business and provide our services. This may include:
- Payment providers
- Shipping and logistics partners
- Website and analytics services
We never sell your personal information to third parties.
Data Retention
Your personal data will only be stored for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Cookies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyze visitor behavior
- Personalize your shopping experience
- Support marketing and advertising efforts
You can manage or disable cookies through your browser settings at any time.
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain data processing activities
- Request data portability where applicable
To exercise any of these rights, please contact us using the details below.
Data Security
We take appropriate security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. All payments are processed through secure and encrypted payment providers.
Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
Lucy & Arthur London
Email: info@lucyarthurlondon.com
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)